Job Title: Emergency Medicine Network Manager
Department: Emergency Medicine Network | Department of Emergency Medicine | Faculty of Medicine
Compensation Range: $6,677.33 - $10,433.50 CAD Monthly
Posting End Date: November 3, 2021
Note: Applications will be accepted until 11:59 PM on the day prior to the Posting End Date above.
Job End Date: Mar 31, 2022
The position is currently set to end on March 31, 2022, but there will be a possibility of extension.
The BC Emergency Medicine Network Manager is responsible for the strategic management, growth and evaluation as well as the comprehensive management and ongoing operations of the BC Emergency Medicine Network (EMN), which is an organization supported by the UBC Department of Emergency Medicine as well as numerous executive sponsors including Health Research BC (formerly the BC Academic Health Science Network), Faculty of Medicine and the Ministry of Health. The Manager will identify opportunities to expand and improve the EMN to incorporate best practices and facilitate uptake of these practices throughout the province. The role is responsible for the smooth operation of the Advisory Committee, Management Committee, Clinical Resources Committee and Patient & Public Council, as well to support the EMN functional programs and services, including the web platform. The Manager is responsible for the supervision of communications and project staff.
Funding for the EMN is secured through to March 31, 2022 and is expected to be renewed.
The vision of the UBC Department of Emergency Medicine is to be a provincially integrated Department committed to clinical, academic, and health care delivery leadership, founded in the creation and exchange of knowledge to improve emergency care. Our faculty members across the province have an impressive record of research and discovery related to prevention of emergencies, improving clinical care, and system improvements. Our Royal College residency training program, distributed across four program sites, is the largest in the country providing high-quality emergency training.
The Department of Emergency Medicine (DEM) has played a leadership role in the development and implementation of the BC Emergency Medicine Network for the purpose of improving BC's emergency care by bridging the gaps between rural and urban care, clinicians, researchers, health policy experts, health authorities, government and academia. The EMN's vision is "Exceptional Emergency Care Everywhere" and the mission is "sharing, supporting and innovating to improve patient care". The EMN is comprised of four inter-related functional programs and four services that facilitate the programs and the entire Network.
The BC Academic Health Science Network (AHSN), in partnership with the DEM, is appointed by the Ministry of Health (MoH) to govern the EMN. Funding is dispensed from the MoH to the AHSN, which provides budget oversight. The Scientific Program for the EMN is directly connected to the scientific program of the AHSN and the BC SUPPORT unit. The EMN is provided overall direction and advice by its Advisory Committee. A Management Committee oversees day-to-day operations of the Management Team. The EMN and Management Team is led by its Executive Lead.
This position reports directly to the Executive Lead for the EMN. The incumbent will interact with EMN`s partners (provincial and national), stakeholders, sponsors and other funders (donors, grant organizations), collaborators, Network members and the EMN program`s physician leaders. Other EMN partners include the Institute for Health System Transformation and Sustainability, Ministry of Health, UBC Faculty of Medicine, the Patient Safety and Quality Council, programs within the Provincial Health Services Authority, Regional Health Authorities, the Doctors of BC, and the Rural Coordination Centre of BC. The users group and primary audience of the EMN includes over 1400 emergency practitioners in 108 emergency department sites across British Columbia. The Patient and Public Council includes members of the public engaged for input and planning. Work has started to fully engage emergency nursing in the EMN with nursing leaders and nursing organizations in the province.
Collaborates with the Executive Lead to set the direction and objectives, and with Advisory and Management establish priorities and strategies to enable the EMN to fulfill its mission and vision.
Leads the ongoing strategic development, expansion, and implementation of the EMN.
Leads the establishment and implementation of best practices and innovations and associated functional programs and services to advance EMN's mandate of providing the best care for all emergency patients in BC.
Provides support for all Medical Leads for each program and service, for example: Clinical Resources, Innovation, Continuing Professional Development, Real time Support.
Directs and facilitates program evaluation with evaluation leads (patient and system outcomes, network process and structure, public engagement).
Facilitates the identification and development of strategic business and operational plans to grow, develop, and improve the EMN and take advantage of opportunities. Planning is in conjunction with the Executive Lead, Executive Sponsors, Advisory and Management Committees.
Develops strategies to increase engagement of emergency practitioners across the province including visiting rural and larger sites with other management leaders.
Directs the development and implementation of specific initiatives related to strategic planning including proposal writing, collaborations, project oversight, and reporting.
Leads discussions, builds consensus, and fosters collaborations with internal and external stakeholders, researchers, emergency practitioners as well as other emergency medicine experts in other North American institutions.
Oversees project management of emergency healthcare projects.
Develops and implements project charters and timelines for multi-organization initiatives.
Acts as the primary contact for all EMN members and queries.
Oversees all administrative operations for the Executive Sponsors, Advisory and Management Committees, Patient and Public Council and Network Member meetings.
Co-Chairs the EMN Patient Council.
Oversees the implementation of a robust Communications Plan and maintenance of a website and social media platforms to promote effective communication amongst, and between, all internal and external audiences, stakeholders, partners, funders, on the local, provincial and national levels.
Creates and continually promotes a positive, highly visible brand of the EMN with a strong presence.
Prepares budgets for upcoming year(s), identifies potential shortfalls as well as opportunities and prepares mitigation plans as required.
Develops, maintains, and cultivates collaborative relationships with funders (sponsors, grant organizations, etc.) and stakeholders to ensure development, growth, and sustainability of the EMN and its vision, mission, objectives, programs and services.
Oversees the resources allocation, purchasing, and service contract negotiation.
Works with consultants to develop technology, systems, and processes to ensure the effective and efficient delivery and evaluation of functional programs and services.
Oversees management of EMN administrative staff and contractors including creating job description, recruitment, performance management, discipline and termination.
Attends Executive Sponsors meetings as required to provide strategic operational, financial, administrative, and human resources information and advice.
Leads development of progress reports to sponsors, governors, and partners.
Performs other duties as required.
Consequence of Error/Judgement
Errors could jeopardize the future and existence of the EMN which is currently funded by sponsor funds. Errors in the development and execution of strategic and management plans will affect the reputation of the Department of Emergency Medicine and the EMN and its likelihood to raise additional funds through sponsors, donors and grant funded activities. Errors in the Best Practices, Innovation, Continuing Professional Development and Real Time Support will be detrimental as emergency practitioners utilize these resources and services to guide patient care, research and education. Such error will impact all emergency practitioners and clinical researchers utilizing the EMN's resources and services.
The incumbent works closely with and reports to the EMN Executive Lead. The EMN Manager works with latitude and their work is reviewed in terms of achievement of milestones, goals and progress reports.
Manages administrative staff, students, and contracted personnel and is responsible for hiring, discipline, evaluation and termination.
Undergraduate degree in a relevant discipline. Minimum of five years of related experience, or the equivalent combination of education and experience.
Education: Master's degree is preferred.
Experience: Project Management Professional designation would be an asset.
Knowledge, Skills, & Abilities:
Related experience in project management and facilitating and managing consultation processes with a wide range of stakeholder groups in complex organizations.
Demonstrated effective and excellent organizational, leadership, strategic planning, and communication skills.
Experience in facilitation and managing a wide range of partners, stakeholders, and projects in geographical diverse settings.
Experience in managing organizations according to standard operating procedures, ethics, consent, structure, and function.
Experience and knowledge of managing budgets, personnel, communications, and strategic planning and implementation.
Ability to develop programs and activities that lead to both internal and external policies for emergency medicine or equivalent health area.
Sound knowledge of basic science, translational research and clinical research in emergency medicine is an asset.
Experience working in a multi-disciplinary clinical and hospital culture.
Knowledge of computer software programs including word processing, spreadsheets, databases, website management system and scheduling applications.
Excellent written and verbal communication skills in facilitation, coaching and conflict resolution situations.
Politically savvy and ability to read sensitive situations and act accordingly to achieve results.