PHSA: Manager, Clinical Trial Management System

Open until filled
Internal / External
External to BC AHSN
Job type
Full time
Vancouver Coastal Health Region
How to apply

Please submit your application directly to PHSA's job portal.

Apply here




Job Type: Regular Full-Time
Location: 1333 West Broadway, Vancouver, V6H 4C1
Closing date: Open until filled
Hours of Work: 0830-1630, Monday through Friday
Requisition # 118612E

As per the current Public Health Order, full vaccination against COVID-19 is a condition of employment with PHSA as of October 26, 2021.

The Manager, Clinical Trial Management System is responsible for the overall day-to-day operations and functions of the PHSA Clinical Trial Management System (CTMS). Working with the Clinical Trials and Clinical Research Leaders, the Manager provides leadership and direction in establishing goals and operational plans for the CTMS. The Manager provides coordination of the CTMS and research activities and the management of the CTMS to facilitate the design, implementation, promotion, management and monitoring of grant and donor funded clinical trials.

This position works with the Chief Administrative Officer – Research to develop a financial model to support the implementation and sustainment of the CTMS across PHSA. Implements and maintains the financial model to ensure the sustainability of the CTMS and to support PHSA-wide operating needs.

The Manager participates in the establishment of CTMS development strategies, policies and processes. The Manager provides direction and guidance to clinical trial/clinical research coordinators, staff, interns, students and contractors with investigators and takes a leadership role in CTMS budget monitoring. The Manager liaises with the vendors and external organizations to negotiate functionality and system changes to support PHSA CTMS needs.

What you'll do

  • Provides leadership to staff through collaborative coaching, guidance and modeling key behaviour; providing direction to effectively and efficiently deliver services to meet team goals and objectives of the CTMS units and other clinical research activities.
  • Sets direction for the CTMS to ensure effective achievement of scientific/business objectives and to align to the PHSA’s research vision.
  • Directs, coordinates and supervises all aspects of business and regulatory matters, and facilities administration as they relate to CTMS by working with the staff to meet targets.
  • Coordinates and manages the CTMS operating budget by monitoring budget performance, financial resources, workload, and financial forecasting to ensure the CTMS meets the expected financial performance.
  • Develops a financial model in consultation with the Chief Administrative Officer – Research that supports the implementation and sustainment of the CTMS across PHSA based on external revenues. Implements and maintains the financial model through methods such as negotiating acceptance and support of the financial model with medical and administrative clinical trial leaders, establishing CTMS industry fees, sourcing other external funding sources, allocating external revenues across PHSA programs to support PHSA-wide operating needs, and projecting future impacts to financial model and identifying mitigations to address those impacts in order to ensure sustainability of the CTMS.
  • Develops and maintains collaborative relationships with medical and administrative leaders of clinical trial units located in PHSA programs to maximize clinical trial capabilities across PHSA within available resources.
  • Represents PHSA interests in discussions with vendors and other external organizations, such as the BC Academic Health Science Network and other health authorities, regarding functionality and system changes by negotiating, developing recommendations and facilitating consensus.
  • Participates in the development and implementation of new projects by developing new material, researching and sourcing equipment and recommending staffing and resource requirements.
  • Analyzes requirements and implements written policies and procedures for quality management initiatives and Standard Operating Procedures for CTMS operations. Develops, implements and maintains effective methodologies and standards for efficient management of the CTMS in accordance with national and international standards. Ensures quality assurance and improvement programs for the CTMS as required by clinical trials and clinical research, regulatory and accreditation standards.
  • Leads in the development of systems and reports that compile information from multiple sources; researches and analyzes issues and trends to identify data/information required for monitoring budgets, quality, and key performance indicators for stakeholders.
  • Evaluates existing database infrastructure and participates in the selection of technologies that can improve the conduct and efficiency of clinical trials.
  • Serves as a primary point of liaison to promote and represent clinical trial interests internally and externally with researchers, administrators, funding agencies, Research Ethics Boards, national and international health organizations, educational institutions, and government and private agencies.
  • Provides formal and informal teaching to local and provincial professional and support staff in matters relating to core operations of the CTMS.
  • Stays abreast of emerging internal and external issues and trends impacting the operations of clinical trial management systems through participation in internal education rounds and committees and external organizations.

What you bring

A level of education, training, and experience equivalent to a Masters degree in a health discipline or related field, such as Nursing, Pharmacy, Allied Health Sciences, Health Care Administration or Business Administration, and seven (7) years of recent, related experience in an administrative position related to operations or management and leadership positions involving the development, implementation and evaluation of complex service delivery systems, preferably in a clinical trials environment.

Strong negotiation, project management, budgeting and financial analysis, and grant writing and publication skills. Excellent written and oral communication skills, strong interpersonal skills, leadership ability and strength in collaboration. Excellent organizational skills including the ability to prioritize workload to meet deadlines and manage multiple projects

What we bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

  • Join one of BC’s largest employers with province-wide programs, services and operations – offering vast opportunities for growth and development.
  • Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
  • Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
  • Annual statutory holidays (13) with generous vacation entitlement and accruement.
  • PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
  • Perks include access to fitness classes and discounts to 350 BC-wide recreational programs, travel, technology, car and bike sharing, and more.

What we do

The Provincial Health Services Authority (PHSA) plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Cultivate partnerships – Serve with purpose.

PHSA is committed to employment equity, encouraging all qualified individuals to apply. We recognize that our ability to provide the best care for our diverse patient populations relies on a rich diversity of skills, knowledge, background and experience, and value a safe, inclusive and welcoming environment.